If you are receiving this message when viewing a 'Pending' video upload on the TORSH Talent website, then the video file will need to be re-uploaded.
Troubleshooting on Mobile App
Did you record the video using the TORSH Talent mobile app? If so, you can choose to upload another copy by navigating to the video in your app's Video & Files page and tapping on the 'gear icon' of your video. In the menu that appears, tap 'Upload Another Copy.'
Troubleshooting on Website
If you uploaded the video via the website version of TORSH Talent, and you have a copy of the video file on your device (or in cloud storage), you can re-upload the video by clicking the blue 'Upload' button in the top, right-hand corner of the webpage.
If neither of these options work, please check that you are able to successfully play the video all the way through and that the video file is in a compatible format.