--- title: How to fix Encoding Failed error description: How to fix Encoding Failed error --- [Skip to content](https://support.torsh.co/how-to-fix-encoding-failed-error#main-content) English Show submenu for translations [![TORSH Talent](https://support.torsh.co/hubfs/a093d291d42ae2c016a599987920ae8e1bb3e5c9.svg)](https://support.torsh.co?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) TORSH Talent Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.torsh.co/?hsLang=en) 2. [TORSH Talent Mobile App](https://support.torsh.co/torsh-talent-mobile-app?hsLang=en) 3. [Troubleshooting](https://support.torsh.co/torsh-talent-mobile-app?hsLang=en#troubleshooting) # How to fix Encoding Failed error If you are receiving this message when viewing a **'Pending'** video upload on the TORSH Talent website, **then the video file will need to be re-uploaded.**   ![](https://support.torsh.co/hs-fs/hubfs/Knowledge%20Base%20Import/115022702007-2.png?width=643&height=134&name=115022702007-2.png)   ### **Troubleshooting on Mobile App**   **Did you record the video using the TORSH Talent mobile app?** If so, you can choose to upload another copyby navigating to the video in your app's **Video & Files** page and tapping on the **'gear icon'** of your video. In the menu that appears, tap **'Upload Another Copy.'**     ### **Troubleshooting on Website** **If you uploaded the video via the website version of TORSH Talent**, and you have a copy of the video file on your device (or in cloud storage), you can re-upload the video by clicking the blue **'Upload'** button in the top, right-hand corner of the webpage. 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