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How to resolve an accidental duplicate account in TORSH Talent (Admin)

The most likely cause of a duplicate TORSH Talent account in your system is due to a change in email address. Sometimes users may accidentally be enrolled as a new account in your system when they really just needed to have their original account's email address updated.

Not to worry! There's an easy fix for this. If you are an Admin, and you have a user who now has (2) or more accounts when they should only have one, please follow the steps below to resolve this issue.

Contents:

I. Transfer Artifacts To Original Account

II. Delete the Duplicate Account

III. Update the Original Account's Email Address

 

I. Transfer Artifacts To Original Account

If the new duplicate account was more recently made in error and currently has no artifacts associated with it, you can skip this step and move on to the next section of this article.

If the user in question has been actively uploading and completing materials within their accidental duplicate account, please follow the steps below to transfer their artifacts to their original account.

  1. First, go to your Management Panel. Then click 'Users' to access the Users Management page.

  2. To filter for a specific user, click the 'three-line funnel icon' in the top, right-hand corner of the user listings table. Then search for the email address associated with the accidental duplicate account in the 'Email' column.

  3. From here, find the accidental duplicate account in question and then click on its '...' icon. 

  4. In the dropdown that displays, select 'Transfer User Artifacts.'

  5. In the pop-up that appears, select the original account to transfer the artifacts of this duplicate account to.

  6. Move on to the next section.

 

II. Delete the Duplicate Account

In order to free up the use of the newer email address, you will first need to the delete the duplicate account entirely. Doing so will allow you to update the original account's email address to the one used by the duplicate account.

  1. On your Users Management page, find the duplicate account and click on its '...' icon. the email address it's using.

  2. Look to the far, right-hand side of the listing and click on that account's '...' icon.

  3. In the dropdown that appears, click 'Delete.' This will move the account to the 'Deleted' tab of your Users Management page.

  4. Once the duplicate account has been marked for deletion, scroll up to the top of the Active Licenses table and click on the 'Deleted Users' tab found in the top, left-hand corner of the user listings table.

  5. Find the same duplicate account in the 'Deleted Users' table, and then click on its '...' icon.

  6. In the dropdown that appears, click 'Delete User.' This will permanently delete this duplicate account and free up the usage of its email address.

 

II. Update the Original Account's Email Address

Now that all materials have been transferred, and the duplicate account has been permanently deleted, you can update the email address associated with the original account to be the email address the user needs moving forward!

  1. Return to the 'Active Licenses' tab on your Users Management page.

  2. Search for the email address in the 'Email' column.

  3. Click on that account's '...' icon and select 'Edit User' in the dropdown that appears. This will open the User Details pop-up.

  4. In the pop-up, hover over the current email address listing. Click on the small 'pencil icon' that appears beside it to make modifications.

  5. Replace the email address on file with the preferred email address instead.

  6. Click the 'checkmark icon' to save your changes. Now your user will be able to login with their newer email address moving forward.