--- title: How to tell if your video or file has been successfully uploaded to TORSH Talent description: How to tell if your video or file has been successfully uploaded to TORSH Talent --- [Skip to content](https://support.torsh.co/how-to-tell-if-your-video-has-been-successfully-uploaded-to-torsh-talent#main-content) English Show submenu for translations [![TORSH Talent](https://support.torsh.co/hubfs/a093d291d42ae2c016a599987920ae8e1bb3e5c9.svg)](https://support.torsh.co?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) TORSH Talent Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.torsh.co/?hsLang=en) 2. [Videos & Files](https://support.torsh.co/videos-files?hsLang=en) 3. [Uploading](https://support.torsh.co/videos-files?hsLang=en#uploading) # How to tell if your video or file has been successfully uploaded to TORSH Talent When uploading a video/file to TORSH Talent, the video must first successfully upload to the website. From there is undergoes an encoding process to be made viewable on the website for playback. Learn more about each process below!   ### **Contents:** [**I. Uploading**](https://support.torsh.co/how-to-tell-if-your-video-has-been-successfully-uploaded-to-torsh-talent#Uploading) [**a. Uploading on the Mobile App**](https://support.torsh.co/how-to-tell-if-your-video-has-been-successfully-uploaded-to-torsh-talent#Uploading-Mobile-App) [**b. Uploading on the Website**](https://support.torsh.co/how-to-tell-if-your-video-has-been-successfully-uploaded-to-torsh-talent#Uploading-Website) [**II. Encoding**](https://support.torsh.co/how-to-tell-if-your-video-has-been-successfully-uploaded-to-torsh-talent#Encoding) [**a. Encoding Failed Error Message**](https://support.torsh.co/how-to-tell-if-your-video-has-been-successfully-uploaded-to-torsh-talent#Encoding-Failed) ### **Uploading** First, your video needs to upload to the platform. This process sends your video file to your Talent account via our AWS servers.   #### **Uploading on the Mobile App** If you are uploading using the TORSH Talent mobile app, you will be see the **'Location'** description change to **'Location: Web'** or **'Location: Mobile & Web.'** As long as this description appears with 'Web,' then the file was received by our servers to the website platform. **NOTE: Do not delete any videos off of the mobile app until you see that they have successfully uploaded to your account on the TORSH Talent web platform.**   ![](https://support.torsh.co/hs-fs/hubfs/Knowledge%20Base%20Import/27687679328019-2.png?width=262&height=567&name=27687679328019-2.png)   #### **Uploading on the Website** If you are uploading using the TORSH Talent website, then your Upload screen will show 100% progress and then disappear. You will then find your video on your **'Videos & Files'** page. ![](https://support.torsh.co/hubfs/Knowledge%20Base%20Import/8916273729683-2.png)   ### Encoding Once your video has uploaded to the web platform, it will need to encode and process. While your videos are encoding, they will appear on the website as **'Pending'** on your **Videos & Files** page. When you click on the video, you should see that your page has a green **'Encoding video for playback...'** message with a progress bar.    Once the encoding process completes, your video will be fully viewable on TORSH Talent!     ![8916313905299-2](https://support.torsh.co/hs-fs/hubfs/Knowledge%20Base%20Import/8916313905299-2.png?width=582&height=200&name=8916313905299-2.png)       #### **Encoding Failed Error Message** If you are receiving this message when viewing a **'Pending'** video upload on the TORSH Talent website, **then the video file will need to be re-uploaded.**      ![27687657482387-2](https://support.torsh.co/hs-fs/hubfs/Knowledge%20Base%20Import/27687657482387-2.png?width=609&height=127&name=27687657482387-2.png)   Did you record the video using the TORSH Talent app? If so, you can choose to upload another copyby navigating to the video in your app's **Video & Files** page and tapping on the 'gear icon' of your video. In the menu that appears, tap **'Upload Another Copy.'** If you uploaded the video via the website version of TORSH Talent and you have a copy of the video file on your device (or in cloud storage) you can re-upload the video by clicking the blue **'Upload'** button in the top, right-hand corner of the webpage. 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