--- title: How to archive users in TORSH Talent (Admin) description: How to archive users in TORSH Talent --- [Skip to content](https://support.torsh.co/how-to-view-#main-content) English Show submenu for translations [![TORSH Talent](https://support.torsh.co/hubfs/a093d291d42ae2c016a599987920ae8e1bb3e5c9.svg)](https://support.torsh.co?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) TORSH Talent Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.torsh.co/?hsLang=en) 2. [Administrators](https://support.torsh.co/administrators?hsLang=en) 3. [Users Management](https://support.torsh.co/administrators?hsLang=en#users-management) # How to archive users in TORSH Talent (Admin) **NOTE:  The Deleted User Archive feature is not available to your system by default. If you are interested in activating this feature for your system, please contact your Customer Success Manager!**   If you have the **Deleted User Archive** tool enabled for your system, you can easily free up licenses by deleting users while archiving their materials as needed! This helps to clean up your active users while also storing important artifacts needed for auditing purposes.   ### **CONTENTS** [**I. How To Archive Users Individually**](https://support.torsh.co/how-to-view-#Archive-Users-Individually) [**II. How To Archive Users In Bulk**](https://support.torsh.co/how-to-view-#Archive-Users-In-Bulk) [**III. How To View A User Archive**](https://support.torsh.co/how-to-view-#View-User-Archive) [**IV. How To Delete A User Archive**](https://support.torsh.co/how-to-view-#Delete-User-Archive) **[V. How To Export A User Archive](https://support.torsh.co/how-to-view-#Export-User-Archive)**   Archiving a user preserves all of their content, including content the user never previously shared with administrators who may access the archived content. Permitting access to content that was never explicitly shared by a user is a departure from TORSH's privacy policy, which states that a user's content is private until shared. #### **By accessing archived content and materials, you acknowledge and agree that:** 1. Your organization and its Talent system has secured all necessary permissions from the owner of the archived content to access that content under applicable law, its own policies, and any agreements with its users. 2. Your organization and its Talent system assumes all liability arising from accessing the archived content, and hereby indemnifies and holds TORSH harmless from any and all claims that may be brought by the owner of the archived content or any third party. 3. You are a duly authorized representative of your organization and its Talent system, and have the authority to bind your organization and its Talent system and make this acknowledgement.     #### **How Archiving Users Works:** - The archived user's uploaded/created artifacts remain in the system for as long as you schedule them to remain. - The artifact owner's username will still display with the artifact, but with a \[removed\] tag beside it. - Other active users who were shared the archived user's materials retain access to those artifacts in the system. - System Admins can view a fuller "archive" view of all of the archived user's uploaded/created artifacts via the Users Management page. **NOTE:  The Deleted User Archive tool is only used on deleted user accounts moving forward from the tool being activated in your system, and only when you specify it as you delete users.** **The tool is not retroactive for previous accounts marked for deletion or permanently deleted from the system before the tool was active.**   Once the Deleted User Archive tool is activated for your system and role, you will be able to delete and archive users both individually and in bulk!     ### **How To Archive Users Individually** 1. To archive a user individually, first look to your **Management Panel** on the left-hand side of your Homepage. Then click **'Users.' ![Screenshot 2026-09-17 at 1-38-38 PM-png](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-09-17%20at%201-38-38%E2%80%AFPM-png.png?width=202&height=277&name=Screenshot%202026-09-17%20at%201-38-38%E2%80%AFPM-png.png)** 2. Find the user you wish to delete and archive and click the **'...' icon** to the far, right-hand side of the user listing. Then select **'Delete User.' ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-22%20at%204-38-38%E2%80%AFPM-png.png?width=2064&height=1094&name=Screenshot%202026-10-22%20at%204-38-38%E2%80%AFPM-png.png)** 3. In the pop-up that appears, click **both checkboxes** indicating that you would like to both **archive** the user and **delete** them from the system. Selecting to archive a user will open the **'Keep accessible until'** field, wherein you can designate archived materials will remain accessible and shared until a specified date. To keep archived materials shared indefinitely, leave the date field blank; otherwise, the user's materials will be permanently removed after the specified date. Click the **'Delete User'** button when you are done. ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-13%20at%2010-38-15%E2%80%AFAM-png.png?width=485&height=356&name=Screenshot%202026-10-13%20at%2010-38-15%E2%80%AFAM-png.png) 4. The archived materials will then take several minutes to generate.     ### **How To Archive Users In Bulk** 1. To archive multiple users in bulk, first look to your **Management Panel** on the left-hand side of your Homepage. Then click **'Users.' ![Screenshot 2026-09-17 at 1-38-38 PM-png](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-09-17%20at%201-38-38%E2%80%AFPM-png.png?width=202&height=277&name=Screenshot%202026-09-17%20at%201-38-38%E2%80%AFPM-png.png)** 2. Find the users you wish to delete and archive and select each by clicking the checkboxes to the left side of their Active User listings. Then click the **'Bulk' button** in the top right-hand corner of the table. Then select **'Delete Users.' ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-22%20at%204-41-38%E2%80%AFPM-png.png?width=2082&height=1108&name=Screenshot%202026-10-22%20at%204-41-38%E2%80%AFPM-png.png)** 3. In the pop-up that appears, click **both checkboxes** indicating that you would like to both **archive** the users and **delete** them from the system. Selecting to archive a user will open the **'Keep accessible until'** field, wherein you can designate archived materials will remain accessible and shared until a specified date. To keep archived materials shared indefinitely, leave the date field blank; otherwise, the users' materials will be permanently removed after the specified date. Click the **'Delete Users'** button when you are done. ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-13%20at%2010-38-15%E2%80%AFAM-png.png?width=485&height=356&name=Screenshot%202026-10-13%20at%2010-38-15%E2%80%AFAM-png.png) 4. The archived materials will take several minutes to generate.     ### **How To View A User Archive** 1. To view a user's archive, find their Deleted User listing and click their **'...' icon**. Then select **'Archived Materials.' ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-22%20at%203-55-50%E2%80%AFPM-png.png?width=2074&height=1134&name=Screenshot%202026-10-22%20at%203-55-50%E2%80%AFPM-png.png)** 2. You will then be brought to a view of only the materials shared directly with you by this user. ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-20%20at%201-31-41%E2%80%AFPM-png.png?width=2050&height=1268&name=Screenshot%202026-10-20%20at%201-31-41%E2%80%AFPM-png.png) 3. To list the full archive, click the **'...' button** in the top, right-hand corner of the table and select **'Access Full Archive.'**  ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-13%20at%2010-43-51%E2%80%AFAM-png.png?width=378&height=196&name=Screenshot%202026-10-13%20at%2010-43-51%E2%80%AFAM-png.png) 4. **Before you can access the archive, please acknowledge the agreement before moving forward.** Permitting access to content that was never explicitly shared by a user is a departure from TORSH's privacy policy, which states that a user's content is private until shared. #### **By accessing archived content and materials, you acknowledge and agree that:** 1. Your organization and its Talent system has secured all necessary permissions from the owner of the archived content to access that content under applicable law, its own policies, and any agreements with its users. 2. Your organization and its Talent system assumes all liability arising from accessing the archived content, and hereby indemnifies and holds TORSH harmless from any and all claims that may be brought by the owner of the archived content or any third party. 3. You are a duly authorized representative of your organization and its Talent system, and have the authority to bind your organization and its Talent system and make this acknowledgement. ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-13%20at%2010-44-37%E2%80%AFAM-png.png?width=535&height=444&name=Screenshot%202026-10-13%20at%2010-44-37%E2%80%AFAM-png.png) **You can then view all of the uploaded/created artifacts owned by this archived account!**     ### **How To Delete A User Archive** When deleting a user archive, you can choose to either soft delete the archive or permanently delete the archive altogether. - **Soft-deleting** the archive deletes the archive from the deleted user but keeps the user as a deleted listing, in case you wish to restore them and attempt to archive again. - **Permanently deleting** the user permanently deletes the user and the archive associated with them.   #### Soft-Deleting A User Archive You can access the user archive directly in the deleted user listing and then select **'Delete Archive'** in the top, right-hand corner of the table to soft-delete the archive.   ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-22%20at%203-56-50%E2%80%AFPM-png-1.png?width=2102&height=626&name=Screenshot%202026-10-22%20at%203-56-50%E2%80%AFPM-png-1.png)   Doing closes the archive but keeps the user as a deleted user listing for the next (30) days. Every video, document, and observation in the archive goes back to the deleted state it would have been in without the archive: nobody can open it, and it is no longer available to view or export here. The files themselves are only destroyed when the user is permanently deleted.   ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-22%20at%204-13-31%E2%80%AFPM-png.png?width=481&height=196&name=Screenshot%202026-10-22%20at%204-13-31%E2%80%AFPM-png.png)   #### Permanently Deleting A User Archive You can permanently delete a user archive by simply deleting the user permanently from the **'Deleted Users'** listing in Users Management.   **![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-22%20at%204-26-07%E2%80%AFPM-png.png?width=670&height=364&name=Screenshot%202026-10-22%20at%204-26-07%E2%80%AFPM-png.png)**   Doing so will permanently delete the user account, all videos and notes by this user, and any archived videos and documents. Archived observations are not destroyed; they stay deleted, as for any deleted user. This CANNOT be undone.   ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-22%20at%205-08-34%E2%80%AFPM-png.png?width=511&height=188&name=Screenshot%202026-10-22%20at%205-08-34%E2%80%AFPM-png.png)     ### **How To Export A User Archive** Once a user archive is created, you can export the archive directly from the user listing by clicking their **'...' icon** and selecting **'Export Archived Materials.'**   **![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-10-22%20at%203-55-59%E2%80%AFPM-png.png?width=657&height=363&name=Screenshot%202026-10-22%20at%203-55-59%E2%80%AFPM-png.png)**   In the Export Archived Materials pop-up, **check off** the specific types of artifacts from the archive that you wish to download. 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