--- title: Why does my login screen say 'User Not Found?' description: Why does my login screen say 'User Not Found?' --- [Skip to content](https://support.torsh.co/why-does-my-login-screen-say-user-not-found#main-content) English Show submenu for translations [![TORSH Talent](https://support.torsh.co/hubfs/a093d291d42ae2c016a599987920ae8e1bb3e5c9.svg)](https://support.torsh.co?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) TORSH Talent Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.torsh.co/?hsLang=en) 2. [Coaches/Mentees](https://support.torsh.co/coaches-mentees?hsLang=en) 3. [Account Management](https://support.torsh.co/coaches-mentees?hsLang=en#account-management) # Why does my login screen say 'User Not Found?' If you receive the **'User Not Found'** error message when attempting to log in to your TORSH Talent account, there may be an issue with your user account.    ### Contents: [**I. Incorrect Email Address**](https://support.torsh.co/why-does-my-login-screen-say-user-not-found#Incorrect-Email-Address) [**II. Deleted Account**](https://support.torsh.co/why-does-my-login-screen-say-user-not-found#Deleted-Account) [**III. Incorrect TORSH Talent Platform**](https://support.torsh.co/why-does-my-login-screen-say-user-not-found#Incorrect-Platform)     ### **Incorrect Email Address** First, confirm that you are using the correct email address to log in to your account (if you are unsure, check your email inbox for any recent or pastTORSH Talent notification emails). If you are confident that your email address is correct, and you are still receiving this error message, **please** **contact your System Administrator**.   ### **Deleted Account** It is also possible that your organization has deleted your account, or that your organization no longer uses TORSH Talent. If your account was deleted, all of your videos and files were also deleted, and you will not be able to log in to Talent. To verify this, **please** **contact your System Administrator**.   ### **Incorrect TORSH Talent Platform** If you are a member of our HIPAA-secure platform, Talent HS, and you received this error message, please make sure that you are accessing Talent HS at either [hs.torshtalent.com](https://hs.torshtalent.com/) or [www.torshtalenths.com](http://www.torshtalenths.com) before contacting your System Administrator.   If you are a HIPAA-Secure user, and you are visiting www.torshtalent.com, then you are on the wrong platform. - [Administrators](https://support.torsh.co/administrators?hsLang=en#main-content) - [System Settings](https://support.torsh.co/administrators?hsLang=en#system-settings) - [System Appearance](https://support.torsh.co/administrators?hsLang=en#system-appearance) - [Users Management](https://support.torsh.co/administrators?hsLang=en#users-management) - [Network Architecture](https://support.torsh.co/administrators?hsLang=en#network-architecture) - [Data Forms](https://support.torsh.co/administrators?hsLang=en#data-forms) - 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