--- title: Why does my video upload appear as Pending on the website? description: Why does my video upload appear as Pending on the website? --- [Skip to content](https://support.torsh.co/why-does-my-video-upload-appear-as-pending-on-the-website#main-content) English Show submenu for translations [![TORSH Talent](https://support.torsh.co/hubfs/a093d291d42ae2c016a599987920ae8e1bb3e5c9.svg)](https://support.torsh.co?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) TORSH Talent Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.torsh.co/?hsLang=en) 2. [TORSH Talent Mobile App](https://support.torsh.co/torsh-talent-mobile-app?hsLang=en) 3. [Troubleshooting](https://support.torsh.co/torsh-talent-mobile-app?hsLang=en#troubleshooting) # Why does my video upload appear as Pending on the website?   ![](https://support.torsh.co/hs-fs/hubfs/Screenshot%202026-07-06%20at%2012-18-01%E2%80%AFPM-png.png?width=338&height=232&name=Screenshot%202026-07-06%20at%2012-18-01%E2%80%AFPM-png.png)   When a video appears with a **'Pending'** video thumbnail on the TORSH Talent website, it typically means that the upload reached our servers but is still processing. That being said, there are situations wherein this is **not** the case. Please read each possible 'Pending' occurrence below to learn more:     ### **1. Your Video Upload Is Processing** If you open the Pending video on the website version of Talent and see that it is **Encoding video for playback....**, then your video has successfully uploaded! Right now, it is in the second step of the upload process and will need a short period of time to finish processing to the platform to become viewable. Due to extra security measures, the encoding process can take longer on our HIPAA secure platform.   ![](https://support.torsh.co/hs-fs/hubfs/Knowledge%20Base%20Import/36589891342483-2.png?width=631&height=217&name=36589891342483-2.png)   To learn more about the upload process and its steps, please read this Help Center article [**here**](https://torsh-2413986.hs-sites.com/knowledge/how-to-tell-if-your-video-has-been-successfully-uploaded-to-torsh-talent?hsLang=en).   ### **2. Your Video Upload Failed To Process** ![](https://support.torsh.co/hs-fs/hubfs/Knowledge%20Base%20Import/36589923167635-2.png?width=652&height=136&name=36589923167635-2.png) **The video file will need to be re-uploaded. TORSH Talent mobile appVideo & Files'gear icon''Upload Another Copy.'website version of TORSH Talent'Upload'**   ### **3. Your Video Upload Has Failed** If your TORSH Talent mobile app upload appears as **Pending** for a prolonged amount of time (one hour or more) on the website version of Talent**, and when you open the video on the website, it appears with a generic 'Uploading' message,** it means that your video upload in the mobile app did not fully process due to a slight interruption in internet connection, and the upload has failed.   ![](https://support.torsh.co/hs-fs/hubfs/Knowledge%20Base%20Import/36589891349651-2.png?width=651&height=222&name=36589891349651-2.png)     ### **4. Your Video Upload Was Interrupted** If the video upload in the TORSH Talent mobile app appears with the status **'Location: Mobile & Web'** or **'Location: Web'** but still appears on the website version of Talent as **Pending** for several hours or more, please follow the steps below to restart your upload: 1. First, open your TORSH Talent mobile app and login. Tap on the **'menu icon'** in the top, left-hand corner. Then tap **'Videos & Files.'** 2. On your Videos & Files page, find the video file you originally attempted to upload. You will notice that the video has an uploaded status of **'Location: Mobile & Web'** or **'Location: Web'** as if it has fully uploaded. Tap on its **'gear icon.'** 3. In the menu for this upload, tap **'Upload Another Copy.'** Keep the mobile app open until the upload completes. Until your video has completed the upload process, the TORSH Talent mobile app must sustain a strong WiFi connection. Make sure that the progress percentage reaches 100% and that the video's status changes to **'Location: Mobile & Web'** or **'Location: Web.'** If you have multiple videos appearing as Pending on the website, allow the first upload to completely process. Then move on to the next. 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