--- title: Why is my Download pop-up blank when I try to download my videos & files? description: Why is my Download pop-up blank when I try to download my videos & files? --- [Skip to content](https://support.torsh.co/why-is-my-download-pop-up-blank-when-i-try-to-download-my-videos-files#main-content) English Show submenu for translations [![TORSH Talent](https://support.torsh.co/hubfs/a093d291d42ae2c016a599987920ae8e1bb3e5c9.svg)](https://support.torsh.co?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) [Contact Us](https://1fqn6.share.hsforms.com/23ddU0ZXXSD61I8LR-JanPQ) TORSH Talent Help Center - There are no suggestions because the search field is empty. 1. [Help Center](https://support.torsh.co/?hsLang=en) 2. [Videos & Files](https://support.torsh.co/videos-files?hsLang=en) 3. [FAQ](https://support.torsh.co/videos-files?hsLang=en#faq) # Why is my Download pop-up blank when I try to download my videos & files? If you attempt to download an artifact from your **Videos & Files** page in TORSH Talent by clicking the **'gear icon'** and selecting **'Download'** or **'Download Original,'** and you encounter a **blank Download pop-up**, it could be for a variety of reasons. **Just in case, we've listed each possibility below complete with their troubleshooting steps:** [**I. Outdated Web Browser**](https://support.torsh.co/why-is-my-download-pop-up-blank-when-i-try-to-download-my-videos-files#Outdated-Web-Browser) [**II. Old Web Browser Cache**](https://support.torsh.co/why-is-my-download-pop-up-blank-when-i-try-to-download-my-videos-files#Ensure-Your-Web-Browser-Has-Downloads-Enabled) [**III. Disabled Download Permissions in Your Web Browser**](https://support.torsh.co/why-is-my-download-pop-up-blank-when-i-try-to-download-my-videos-files#Ensure-Your-Web-Browser-Has-Downloads-Enabled) [**IV. Firewall/Security Filtering**](https://support.torsh.co/why-is-my-download-pop-up-blank-when-i-try-to-download-my-videos-files#Firewall-Security-Filtering)     ### **I. Outdated Web Browser:** In order for the TORSH Talent platform to operate at peak performance on your laptop/desktop computer, you will need to ensure that your internet browser is updated to the most recent version. Many web browsers update automatically in the background, but you can always perform a manual update yourself. - [**How to update your web browser**](https://torsh-2413986.hs-sites.com/knowledge/how-to-update-your-web-browser?hsLang=en)     ### **II. Clear Your Web Browser's Cache Only:** Sometimes your web browser can become congested with older temporary files stored in its cache. Clearing this out can better help to ensure you are properly loading the latest version of our website. - [**How to clear your web browser's cache**](https://torsh-2413986.hs-sites.com/knowledge/how-to-clear-your-web-browsers-cache?hsLang=en)   ### **III. Ensure Your Web Browser Has Downloads Enabled** Most web browsers will have automatic downloads enabled for each webpage by default, but in some cases, the permissions may have accidentally been set to not allow downloads. - [**How to ensure your web browser has downloads enabled for TORSH Talent**](https://torsh-2413986.hs-sites.com/knowledge/how-to-ensure-your-web-browser-has-downloading-enabled-for-torsh-talent?hsLang=en)     ### **IV. Firewall/Security Filtering** If you are able to login to your TORSH Talent account on a different device that does not experience this issue, then it could be device-specific and an unintended result of a firewall or security filtering setting put in place by your organization.    **Consider the following:** - **Is your device a work-provided device owned by your organization?** - **Is your device device-managed by a third party organization?** - **Do you use a work/school network connection or VPN?** If you answered yes to any of the following, then you may need to contact your IT team. Ask them if any security or firewalls are in place for your device. Just in case, please provide them with the following list of items to whitelist to better ensure you can access all of the features provided on our platform: - [**What items you should whitelist (allow list) in your firewall to ensure your users can access all features of TORSH Talent**](https://torsh-2413986.hs-sites.com/knowledge/what-items-you-should-whitelist-allow-list-in-your-firewall-to-ensure-your-users-can-access-all-features-of-torsh-talent?hsLang=en) - [Administrators](https://support.torsh.co/administrators?hsLang=en#main-content) - [System Settings](https://support.torsh.co/administrators?hsLang=en#system-settings) - [System Appearance](https://support.torsh.co/administrators?hsLang=en#system-appearance) - [Users Management](https://support.torsh.co/administrators?hsLang=en#users-management) - [Network Architecture](https://support.torsh.co/administrators?hsLang=en#network-architecture) - [Data Forms](https://support.torsh.co/administrators?hsLang=en#data-forms) - [Goals](https://support.torsh.co/administrators?hsLang=en#goals) - [Learning Paths](https://support.torsh.co/administrators?hsLang=en#learning-paths) - [Canvas](https://support.torsh.co/administrators?hsLang=en#canvas) - [edTPA](https://support.torsh.co/administrators?hsLang=en#edtpa) - [Zoom Integration](https://support.torsh.co/administrators?hsLang=en#zoom-integration) - [API Integration](https://support.torsh.co/administrators?hsLang=en#api-integration) - [Coaches/Mentees](https://support.torsh.co/coaches-mentees?hsLang=en#main-content) - [Account Management](https://support.torsh.co/coaches-mentees?hsLang=en#account-management) - [Coaching Corner](https://support.torsh.co/coaches-mentees?hsLang=en#coaching-corner) - [Observations and Self Assessments](https://support.torsh.co/coaches-mentees?hsLang=en#observations-and-self-assessments) - [Data Forms](https://support.torsh.co/coaches-mentees?hsLang=en#data-forms) - [Goals](https://support.torsh.co/coaches-mentees?hsLang=en#goals) - [Learning Paths](https://support.torsh.co/coaches-mentees?hsLang=en#learning-paths) - [Community](https://support.torsh.co/coaches-mentees?hsLang=en#community) - [Canvas](https://support.torsh.co/coaches-mentees?hsLang=en#canvas) - [edTPA](https://support.torsh.co/coaches-mentees?hsLang=en#edtpa) - [Zoom Integration](https://support.torsh.co/coaches-mentees?hsLang=en#zoom-integration) - [TORSH Talent Mobile App](https://support.torsh.co/torsh-talent-mobile-app?hsLang=en#main-content) - [Troubleshooting](https://support.torsh.co/torsh-talent-mobile-app?hsLang=en#troubleshooting) - [Recording/Uploading](https://support.torsh.co/torsh-talent-mobile-app?hsLang=en#recording-uploading) - [Video Management](https://support.torsh.co/torsh-talent-mobile-app?hsLang=en#video-management) - [Settings](https://support.torsh.co/torsh-talent-mobile-app?hsLang=en#settings) - [FAQ](https://support.torsh.co/torsh-talent-mobile-app?hsLang=en#faq) - [Videos & Files](https://support.torsh.co/videos-files?hsLang=en#main-content) - [Uploading](https://support.torsh.co/videos-files?hsLang=en#uploading) - [Sharing](https://support.torsh.co/videos-files?hsLang=en#sharing) - [Comments & Rubric Tags](https://support.torsh.co/videos-files?hsLang=en#comments-rubric-tags) - [Video & File Management](https://support.torsh.co/videos-files?hsLang=en#video-file-management) - [Video & File Collections](https://support.torsh.co/videos-files?hsLang=en#video-file-collections) - [FAQ](https://support.torsh.co/videos-files?hsLang=en#faq) - [Exemplar Library](https://support.torsh.co/exemplar-library?hsLang=en#main-content) - [General](https://support.torsh.co/exemplar-library?hsLang=en#general) - [Insights](https://support.torsh.co/insights?hsLang=en#main-content) - [General](https://support.torsh.co/insights?hsLang=en#general) - [Standard Reports](https://support.torsh.co/insights?hsLang=en#standard-reports) - [General](https://support.torsh.co/general?hsLang=en#main-content) - [Best Practices](https://support.torsh.co/general?hsLang=en#best-practices) - [TORSH Talent Release Notes](https://support.torsh.co/general?hsLang=en#torsh-talent-release-notes) - [Help Videos - Getting Started](https://support.torsh.co/general?hsLang=en#help-videos-getting-started) - [Help Videos - Administrators](https://support.torsh.co/general?hsLang=en#help-videos-administrators) - [Help Videos - Videos & Files](https://support.torsh.co/general?hsLang=en#help-videos-videos-files) - [Help Videos - TORSH Talent Mobile App](https://support.torsh.co/general?hsLang=en#help-videos-torsh-talent-mobile-app) - [Help Videos - Coaching Corner](https://support.torsh.co/general?hsLang=en#help-videos-coaching-corner) - [Help Videos - Observations and Self Assessments](https://support.torsh.co/general?hsLang=en#help-videos-observations-and-self-assessments) - [Help Videos - Data Forms](https://support.torsh.co/general?hsLang=en#help-videos-data-forms) - [Help Videos - Learning Paths](https://support.torsh.co/general?hsLang=en#help-videos-learning-paths) - [Help Videos - Exemplar Library](https://support.torsh.co/general?hsLang=en#help-videos-exemplar-library) - [Help Videos - Insights](https://support.torsh.co/general?hsLang=en#help-videos-insights) - [Help Videos - Community](https://support.torsh.co/general?hsLang=en#help-videos-community) - [Help Videos - Canvas](https://support.torsh.co/general?hsLang=en#help-videos-canvas) - [Help Videos - edTPA](https://support.torsh.co/general?hsLang=en#help-videos-edtpa) - [Help Videos - Zoom Integration](https://support.torsh.co/general?hsLang=en#help-videos-zoom-integration) [![torsh logo - lighten the load - full color](https://support.torsh.co/hs-fs/hubfs/torsh%20logo%20-%20lighten%20the%20load%20-%20full%20color.webp?width=250&height=108&name=torsh%20logo%20-%20lighten%20the%20load%20-%20full%20color.webp "torsh logo - lighten the load - full color")](https://www.torsh.co/) [mailto:support@torsh.co](mailto:support@torsh.co) Copyright © 2026, TORSH Inc