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Why is my recent video recording missing in the TORSH Talent Mobile App?

If you opened your 'Videos & Files' page within the TORSH Talent Mobile App to find your recent video recording does not appear, there could be several causes:

  1. Your mobile app is not connected to the internet

  2. Your video was recorded but did not upload

  3. Your video recording was not saved due to low storage space

  4. Your video was not recorded

  5. Your video was deleted before it could be uploaded to the website

Please look at each troubleshooting option below to verify the cause and potentially troubleshoot the recovery of your video file.

 

 

I. Your Mobile App Is Not Connected to the Internet

If you find that none of your videos and files in the TORSH Talent Mobile App load, and you see the following error message:

Unable to connect to Talent. Sync failed.

Then your mobile app has not fully synced with the website version to display your successful video/file uploads. You must maintain a strong and stable internet connection to display your account's uploads in the mobile app version of TORSH Talent. 

Troubleshooting

Please close out of the TORSH Talent mobile app, make sure you are connected to either your local WiFi network or a strong Cellular Data connection, and try refreshing your network connection before logging back into the TORSH Talent mobile app. You should find our successfully uploaded videos and files display.

 

 

II. Your Video Was Recorded But Did Not Upload

If your video session was fully recorded, but it does not appear in either the TORSH Talent website or your mobile app, there is a chance the video file might be stuck in the Local Storage folder of your mobile app. The Local Storage folder is where all of your TORSH Talent Mobile App recordings and uploads are stored.

This is either because of a display issue on the Videos & Files page of the mobile app, or the video file in question is corrupted and cannot be recovered.

Troubleshooting

  1. To see if the video file exists, first open the TORSH Talent Mobile app and log in.

  2. Next, tap the 'menu icon' in the top, left-hand corner and select 'Settings.'

     

  3. On the Settings page of the mobile app, tap 'Advanced Settings.'

  4. Then tap 'View Local Storage.'

  5. You should then be brought to a page listing out all of your successful recordings in the TORSH Talent Mobile App. Look through the list and see if you can find the video based on the preview images provided.

  6. If you locate the video, tap on its 'DETAILS' option. 

  7. On its Details page, tap on the 'Export' option to save a copy of the video to your Photos/Gallery app.

    NOTE:  If you do not have an option to 'Export,' then the video file is either corrupted and cannot be recovered, or your system has disabled the ability export/import in the mobile app.

  8. Next, tap the 'menu icon' in the top, left-hand corner of the mobile app. Then tap 'Videos & Files.'

  9. On the Videos & Files page of the mobile app, tap in the 'Import' button found in the top, right-hand corner.

    NOTE:  If you do not have an option to 'Import,' then your system has disabled the ability export/import in the mobile app.
  10. Select the video file to import into the mobile app. Then allow the import to process. Once the import has completed, the video upload process will begin. Please keep your TORSH Talent Mobile App open until the video upload reaches 100% completion.

 

 

III. Your Video Recording Was Not Saved Due To Low Storage Space

If your video session appeared to record for the entire duration of your session, but failed to appear in your TORSH Talent Mobile App's 'Videos & Files' page, and you cannot locate the file in your Local Storage folder - then you most likely encountered an issue with provisioning the video file due to limited storage space.

Troubleshooting

To verify if this was the cause, first check your 'Recording Time Available' found at the bottom of the Camera page within the TORSH Talent mobile app. We typically recommend a Recording Time Available of at least 3 hours or more.

If the Recording Time Available is below 3 hours, then your device most likely lacked the proper storage space to provision the video file that would need to be created upon stopping the recording.

Further Reading:

 

 

IV. Your Video Was Not Recorded

If you cannot find any evidence of your video file in the TORSH Talent mobile app, and your Recording Time Available is above 3 hours, then you may have run into an issue with either an unresponsive 'Record' button or an unresponsive 'Stop' button on the Camera page. As a result, your video session was not properly recorded and saved.

This could be an issue of the mobile app, so please email our Support Team at support@torsh.co for further troubleshooting.

 

 

V. Your Video Was Deleted Before It Could Be Uploaded

If you recently deleted the TORSH Talent mobile app after a video file failed to upload to the website version, and you can no longer find the video file on your 'Videos & Files' page of the mobile app, then your video file no longer exists and cannot be recovered.

Deleting the TORSH Talent mobile app deletes its Local Storage folder, which houses all of your video files recorded within the app. If your video file did not successfully upload a file copy to the website version of Talent before you deleted the app, then unfortunately the original file has been erased as a result.