If your TORSH Talent mobile app import gets stuck with a spinning circle icon that will not progress forward, then your video/file may have too big of a file size to import into the mobile app for upload. This is because most videos recorded outside of the mobile app record at a much higher resolution, creating a file that is very large and difficult to upload.
In the future, we highly recommend recording directly within the TORSH Talent mobile app to help avoid this, as the mobile app records at a much lower resolution, making for smaller, easier to upload video files.
Below is a screenshot of how this import issue typically appears. Usually the spinning circle indicates an import being initiated; however, the import process can get stuck if the file is too large.
To resolve this issue, please upload your video file directly to the website instead. To upload your video to the website on your mobile device, open your web browser app (Safari or Google Chrome). Then go to the TORSH Talent website and log into your account.
Non-HIPAA:
- www.torshtalent.com
HIPAA-Secure:
- hs.torshtalent.com
- www.torshtalenths.com
Once you have logged in, tap on the 'cloud icon' with an upward-pointing arrow.
This will present an option to 'Launch TORSH Talent Mobile App' or 'Upload From Cloud Service.'
Tap the 'Upload From Cloud Service' option to upload to the website directly.
On the next page, double-tap 'Select Files to Upload,' and a small dropdown will appear. Tap 'Photo Library' to open your camera roll.
In your camera roll, tap on your video and then tap 'Add.' Your video file will appear in the upload modal of the website. Tap 'Upload' to initiate the upload process. A progress bar will appear. Keep your web browser app open until the upload completes. When the upload is finished, the video will disappear, the Upload modal will, too.
